Your Questions, Our Answers

General Information, Orders, Shipping, Warranties

NavJack US is here to give you all the answers you seek to keep your phone protected and your happy. Reach out to us through the form below or through our chat in the bottom right and we will be with you shortly.

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Frequently Asked Questions

Is Germproof Real?

Our Germproof series of rugged protective phone cases are treated with proprietary nano-coating that has been designed to inhibit the reproduction and spread of bacteria and viruses by 99.99%.

Using our innovative nanocomposite material to form a highly active free radical protective layer to rupture the cell membrane and cause the death of the bacteria or virus.

Is Germproof really fDA Certified?

Our Germproof technology has been certified Non-Toxic and Allergen Free passing strict safety guidelines and proven by multiple third party labs to be effective at preventing the spread and proliferation of multiple bacteria and virus strains

What Phones Does Germproof Protect?

Germproof currently protects the iPhone 11, iPhone 11 Pro, and iPhone 11 Pro max with it’s rugged air cushioned design and corner protection alongside our innovative antibacterial and antiviral technology.

How long will germproof last?

Germproof nano technology offers 24/7 continuous protection for a convenient solution to your mobile centric lifestyle.

Simple regular cleaning using a soft damp cloth to remove residue that may interfere with the nano-coating will keep your Germproof series case actively protecting your health and wellness.

does germproof have a warranty?

Germproof has a 1 Year limited warranty on workmanship and defects.

Contact support for more details or to submit a claim.

Does germproof have drop protection?

Germproof’s rugged air cushioned design is proven to protect your phone. Tested against US Military standards the NavJack Germproof design has been certified to surpass a MIL-STD 810G-516.6 8 FOOT DROP TEST.

When will I get my order?

All products are handled and ready to ship within 48 hours.

Shipping depends on your loction and shipping method you selected at checkout. You will receive a shipping confirmation email with tracking number when your order has shipped.

Where can I buy Germproof?

The easiest way to buy Germproof cases is right here on our website.

We also sell on Amazon and Walmart.com. Only authorized resellers are allowed to sell Germproof cases in retail locations and we only honor warranties bought directly from NavJack US or an authorized reseller.